Tech Central IT Support
Service and Support
Dental’s Single Source to Protect Your IT Infrastructure while you protect your patient’s health.
The Henry Schein One commitment to quality customer service is well known. We continue that tradition with a new plan designed to deliver reliable, integrated office service and support to power your business. Our team of professionals offers unbeatable dental office IT and computer support, helping your practice focus on what matters most, providing quality patient care.
How much do you depend on the servers, workstations, software, and network to power your practice? How many thousands of dollars would it cost if your systems went down, even for a few hours? TechCentral has the dental IT service and support plan that scales as you grow to help you monitor your infrastructure and to aid in decreasing tech problems. Whether you have on premises systems or work in the cloud, you need expertise to secure your critical systems and patient data.
Experienced Technical Support Professionals
Dental office IT support is just a phone call away when you have a support plan from TechCentral by Henry Schein One. Our highly trained customer support team is ready to assist your dental practice and help it stay up and running.
With over 20 years of experience, our support team includes both on-call specialists and local dental office IT professionals, giving you access to:
- A support center with remote support capabilities that processes more than 60,000 service requests each year with over 90% of the issues resolved remotely
- Hundreds of dental IT support field technicians nationwide who are trained to handle technology issues in the office, if needed
Managed Dental IT Support Solutions
TechCentral offers comprehensive support plan coverage, including answering your technology questions, remote diagnostics, problem resolution and helping with all TechCentral solutions, including:
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PCs, laptops, and servers
- Remote monitoring and proactive support available
- Business applications and Windows operating systems
- Printers, scanners, external hard drives and other peripheral devices
- Network firewall, routers, switches and Wi-Fi equipment
- Troubleshooting the integration of practice management software, digital imaging software and digital dental equipment
- Backup and system recovery assistance
Remote Monitoring and Management (RMM)
RMM is a proactive tool to stay ahead of technology issues in your dental practice – our skilled technicians will monitor your network and devices for alerts and resolve issues far more quickly than waiting for someone to notice the problem and call us. Our reporting on your office technology keeps you informed, and our operating system patch management gives you peace of mind.
Key Benefits:
- Proactive Issue Resolution
- Network Health Reporting
- Operating System Patch Management
- Fewer Onsite Technician Visits
- Easy Remote Access for Your Staff
- Built-In Antivirus Protection
- Peace of Mind
Unlimited Phone and Remote Support
TechCentral support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you are running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the TechCentral team will walk you through the resolution, or fix it for you over a remote connection to your network when possible.
Agnostic IT Solutions
TechCentral hardware solutions are designed to be agnostic in order to be interoperable with various digital dentistry solutions.
Henry Schein One solutions:
Other solutions:
- Planmeca Romexis
- Dexis
- 3Shape
- E4D/Planmeca Scanners
- Open Dental
- Eaglesoft
- Anatomage Invivo
- Medit
- Denticon
On-site Support
With a TechCentral support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your TechCentral support contract for details.
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